Support

Cancel Pro

On the website: open your profile and choose Cancel Pro at the bottom. Pro stays on until the end of the period you paid for, and you are not charged again.

In the iPhone app: Apple bills a subscription bought in the app, so only Apple can cancel it. On your iPhone, open Settings > Apple ID (your name) > Subscriptions, choose Meror, then Cancel Subscription. Cancel at least 24 hours before the period ends to avoid the next charge.

Pro bought on the website and Pro bought in the app are separate: cancelling one does not cancel the other.

Refunds

Website payments are final and there are no refunds, as the Billing Terms say. The free trial is there so you can decide first: cancel before it ends and you are not charged. Where a consumer-protection law that applies to you requires a refund, we follow that law.

App Store purchases are refunded only by Apple, under Apple's refund policy. Ask Apple at reportaproblem.apple.com.

Delete your account

Open your profile, go to Delete this account, choose Delete my account and type DELETE. Copies stop, brokerage connections are revoked and nothing at your brokerage is sold. Pro bought on the website is cancelled with it. Your personal data is deleted within 90 days, except records the law requires us to keep.

If a real-money copy still holds something, cash it out first. An App Store subscription is not cancelled by deleting the account: cancel it in Settings > Apple ID > Subscriptions. To keep a copy of what the account holds, use Download my data in the profile before you delete it.

Trades and brokerages

How trade confirmations work, which brokerages can copy with real money, and how to stop a copy are answered in the FAQ. Connected accounts and revoking access are on the real-money page.

Your money and safety

Where your money stays, what Meror can and cannot do in your account, your limits, how to stop, and the risks, on one page.

Your money and safety